Practical Defense #3: Confidence-Based Routing
Ask the AI to include a confidence score. Then route based on it.
Example Inbox Triage:
{
"classification": "action-required",
"confidence": 0.92,
"summary": "Budget approval needed"
}
If confidence < 0.7, don't write to the Sheet automatically. Instead:
- Send yourself a notification: "Uncertain email classification"
- Archive the email for manual review
- Move on
Now when the AI is unsure, a human decides. When it's confident, you trust it. You've built in a circuit breaker.