Module: 3/5
Lesson: 6/7
Exercises:
Module 3 | Lesson 5

Lesson 5: The Hallucination Problem in Pipelines — When AI Gets It Wrong at Scale

Practical Defense #3: Confidence-Based Routing

Ask the AI to include a confidence score. Then route based on it.

Example Inbox Triage:

{
  "classification": "action-required",
  "confidence": 0.92,
  "summary": "Budget approval needed"
}

If confidence < 0.7, don't write to the Sheet automatically. Instead: - Send yourself a notification: "Uncertain email classification" - Archive the email for manual review - Move on

Now when the AI is unsure, a human decides. When it's confident, you trust it. You've built in a circuit breaker.

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